ALL SHIPMENTS SHOULD BE OPENED AND INSPECTED PRIOR TO RECEIPT. ANY FREIGHT DAMAGED OR MALFUNCTIONING PRODUCT (S) SHOULD BE BROUGHT TO BLUE DOT'S ATTENTION IMMEDIATELY AT (866) 747-7233. See below for further information.
UNOPENED ITEM (S):
If you wish to return an unopened item that is in original condition, you may return it for a refund, less a 20% restocking fee and shipping fees to and from. Refunds on items that were shipped under a “free shipping” promotion will be reduced by the actual shipping costs. Items must be in original condition, ready for resale. If an item is returned in exchange for another Blue Dot product, the restocking fee will be reduced to 5%; however, the shipping costs will not.
OPENED ITEM (S):
If you wish to return an item that has been opened, you may return it for a refund, less a 25% restocking fee and shipping fees to and from. Refunds on items that were shipped under a “free shipping” promotion will be reduced by the actual shipping costs. Items must include the original packaging and be able to be restocked. If an item is returned in exchange for another Blue Dot product, the restocking fee will be reduced to 8%; however, the shipping costs will not.
DAMAGED ITEM (S):
If you receive an item that is damaged, please contact Blue Dot Safes immediately! If a product is received with damage, Blue Dot may instruct for the shipment to be rejected and returned to our factory. Under some circumstances, Blue Dot may be able to fix the damage in the field; in this case, the damages should be noted on the freight carrier’s paperwork and Blue Dot will arrange for the repairs. Blue Dot may request pictures of the damage.
Blue Dot’s liability for products shipped to a customer ends when the product has been offloaded from the freight carrier’s vehicle. For this reason, it is HIGHLY IMPORTANT that the products be inspected for freight damage upon delivery! If no damage is noted on the freight carrier’s paperwork, or Blue Dot is not notified upon delivery, liability for the damage rests upon the customer. In this case, a freight claim would need to be filed by the customer with the freight carrier directly.
For those customers who handle their own freight, Blue Dot’s liability ends once the product has left our dock; any damage incurred after that point is the customer’s responsibility. If a customer handles their own freight and a product is damaged, the item may be returned to Blue Dot to be repaired for a fee (the cost depends on the extent of the damage). Freight claims must be handled by the customer.
WRONG PRODUCT (S):
If you receive the wrong product, and it is the fault of Blue Dot, Blue Dot will replace the wrong product with the correct product, with no shipping costs or restocking fees. Blue Dot must be notified of the error within 5 days of receipt, otherwise the issue will be treated as an opened item return (see above).
MALFUNCTIONING PRODUCT (S):
Inspection is required upon receipt of goods from Blue Dot Safes. Items should be tested for proper operation, and any malfunctions should be reported to Blue Dot immediately. Due to the high shipping costs for some products, at our discretion Blue Dot will choose to fix or replace a malfunctioning product based on cost-effectiveness. Blue Dot only warranties manufacturing or product defects; items damaged due to environmental factors or mishandling are not covered under warranty.
CUSTOM SAFE (S):
Custom safes are not eligible for return. In most cases, drawings are provided for custom safes and a sign-off on the design is required before manufacturing begins.